Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our thirdparty partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.

Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website’s visitors and helps us improve the user experience. Without certain types of cookies enabled, we can’t guarantee that the website and your experience of it are as we intended it to be.We use cookies to obtain information about your visits and about the device you use to access our website. This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.

The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:

• Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.

• Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the ‘Remember my ID’ box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor. We also categorise our cookies to help our customers understand the specific reason for each cookie.

ESSENTIAL COOKIES: These cookies are essential for the running of our website and Online Banking. We would recommend this type of cookie is not disabled for the following reasons:

They allow us to remember your cookie preferences; they allow us to operate our website; and they allow us to see if something isn’t working properly, so we can fix it quickly.

EXPERIENCE AND INSIGHT COOKIES: These cookies help us to make sure you have the best possible experience on our website:

They help us to make the website easier to use and help you find what you need more easily; they help us to test and improve the content you see; and we can understand how you arrived at our site.

MARKETING COOKIES: CWC does not use marketing cookies.

Our web analytics services use cookies so we can see how visitors reach our website and the path they take through it. This helps us improve our service to you. We use Matomo and other selected services to see what our most popular pages are and where we have issues that need fixing. We do not use Google Analytics.

Our website may link through to third party websites that may also use cookies over which we have no control. We recommend that you check the privacy and cookies policies of those websites for information about the cookies they may use and the collection of personal data. We can’t accept any responsibility for any content contained in any third party websites.

Cookies help you get the most out of our website. You can however set up your browser to delete or refuse some or all of them, or to notify you when you are sent a cookie and therefore choose whether or not to accept it. You may also delete or refuse, some or all of the cookies, on our website at anytime.

Please remember, if you do delete some or all your cookies, some features on our website, such as remembering your username, may not work and your experience on our website may be affected. Unless you’ve adjusted your browser settings so that they’ll delete or refuse cookies, cookies will be issued or reissued when you log on to our website. If you do decide to delete or refuse cookies but subsequently decide that you would in fact like to allow cookies, you should adjust your browser settings and continue using our website. Cookies will then be sent to and from our website.

If your computer is shared with others, you should either set your browser to refuse cookies before accessing our website or clear cookies stored by the browser every time you close your browser to avoid your email address or other details being displayed in the log on field to a subsequent user of our website.

For your convenience we’ve provided links to the cookie management page for the most popular web browsers:

• Chrome
• Internet Explorer
• Firefox
• Safari
• Opera

For more information on how businesses use cookies and how to manage cookies you can visit the following third party websites:

• https://allaboutcookies.org/org
• https://allaboutcookies.org/manage-cookies

Personal data, as defined in our Privacy Statement is collected by the cookies we use, and these are listed in the tables above. Our Privacy Statement explains why we collect this data, what we do with it, our legal basis for collection and information about your rights under data protection law. You can read our Privacy Statement Here.