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Troubleshooting Culture Counts

Having some technical issues using Culture Counts? Here are some things that might help you.

Check that your browser meets our platform requirements.

Culture Counts is made to work best on all major modern browsers, but we support a range of others as well. Here is a list of browsers that we officially support:

  • Chrome 47 or greater
  • Firefox 37 or greater
  • Safari 8 or greater

The survey application also officially supports these mobile browsers:

  • Android 4.2 or greater
  • IOS safari 7.0 or greater
  • The latest 2 versions of Firefox for mobile
  • The latest 2 versions of Chrome on Mobile

We also require that JavaScript and cookies are enabled.

If you are experiencing interface issues, it can often help to check that your browser is up to date. If you are running an outdated or unsupported browser, please consider updating. Modern browsers will not only offer you a better experience but also tighter security.

Please note that the Culture Counts dashboard, for evaluation creation and design, does not currently support mobile browsers.

Make sure your network connection is working

If Culture Counts is taking a while to load, or not showing up on your browser at all, it could be that you’re are having local network connection issues and are unable to access the internet. Try to access other websites as well and see if they are also inaccessible.

If you are running a Culture Counts survey in a public space, you may have to plan ahead and test your internet connection before you begin surveying. Culture Counts surveys work on a 3G connection or greater.

Ensure your firewall or proxy is configured correctly

Culture Counts can sometimes be affected by firewalls, or proxies. If you are connecting through one of these, make sure that culturecounts.cc is whitelisted. You may need to get your IT administrator to help you with this.

Nothing works!

If none of this is working for you, we’re always happy to provide support. Let us know what kind of problems you’re experiencing by contacting us directly.

Continue browsing the Platform Guide by going back to the main menu or view/download a PDF version of the complete Platform Guide here.


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The information on this page was last updated on 22 April, 2020.